Front Door Order Pick-Up
Through the month of April we will not have in store pick up at 10527 Main St, Hayward, WI.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.) Clearance items 50% off or more are non-refundable.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please call 715-634-5025 or email retail(at)birkie(dot)com with your order number and details about the product you would like to return. We will respond with instructions for how to return items from your order.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. International addresses will have the shipping charge adjusted before the order is processed.
We do not guarantee shipping times as they are provided by the shipping carrier and this season in particular we are experiencing erratic and irregular delays from all carriers. Please check the tracking link sent when your order has shipped for updates on your package.