Order Pick Up, Shipping & Return Policy

Order Pick-Up
Pick up your order in-store at 10527 Main St, Hayward, WI, during business hours. Please note that we do not offer order pick-up at off-site events or at the Mt. Telemark Village Store location.

 

Shipping
We can ship to virtually any address worldwide, though some products have restrictions and cannot be shipped internationally. If you place an international order, we will adjust the shipping charge before processing your order.

Please note that we do not guarantee shipping times, as they are determined by the carrier. Check the tracking link provided after your order ships for the most current updates on your package's status.

 

Return Policy
You can return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (e.g., incorrect or defective items), we will cover the return shipping costs. Please note that clearance items marked 50% off or more are non-refundable.

You can expect your refund within four weeks of giving your return package to the shipper. In many cases, refunds are processed more quickly. This timeframe includes the shipping time for us to receive your return (5–10 business days), the time it takes us to process your return (3–5 business days), and the time it takes your bank to process the refund (5–10 business days).

To initiate a return, please contact us at 715-634-5025 or email retail(at)birkie(dot)com with your order number and product details. We’ll send you instructions on how to return the items.